$ 1.9 million returned to Connecticut travelers whose trips were canceled due to COVID-19


Connecticut Attorney General’s Office helped reimburse $ 1.9 million owed to potential travelers whose cruises and vacations were canceled in the past year due to travel restrictions and bans linked to COVID-19 .

ConCoCC Travel across the country and abroad increased at the end of the year thanks to vaccines and booster shots, but Attorney General William Tong again warned residents on Thursday to pay close attention to the fine print in their reports. travel arrangements if that put a damper on their plans, especially with the emergence of the omicron variant causing further travel restrictions.

“… This is still a very unpredictable pandemic,” Tong said in a statement, “and the uncertainty surrounding the new variants has triggered additional travel restrictions. There is no reason to panic , but if you are planning to travel, be sure to read the terms and conditions and protect yourself if you need to postpone or cancel plans.

Knowing what cancellation and rescheduling options you are entitled to can save you thousands of dollars, but in the event that travelers still cannot get their money back under these rules, the Tong team and offices State consumer protection and insurance can also help, he said Thursday. .

More than 1,000 travel-related complaints have been filed with the attorney general’s office since the start of the pandemic and the consumer support team has so far helped recover $ 1.9 million for these potential travelers , officials said.

For example, the team secured a reimbursement of $ 4,000 for an older woman who had planned a trip to Holland and Belgium for April 2020 which was canceled during these chaotic first weeks of national and international lockdowns few time after it was discovered that the virus had spread across the world, according to Tong’s office. The woman had purchased travel insurance and was promised a refund within 60 days, but after 15 months of unsuccessful attempts to get her money back, the consumer support team finally got their refund this summer.

Two other sisters had planned a trip to Mexico around the same time in April 2020 which was canceled when their resort closed. They were offered a voucher and air credit to use before the end of this year, but due to their employers’ travel restriction rules, they were unable to meet this deadline, and the flight support team consumers helped get an extension for the sisters’ travel and airline vouchers. credits.

In one case, a man who had scheduled back-to-back cruises for May 2021 learned that both had been canceled weeks earlier. He contacted the consumer support team after he was unable to get his money back and eventually received a full refund of $ 34,000 with the team’s help, they said.

Earlier this week, Connecticut’s daily COVID-19 positivity rate reached 6% – its highest level in nearly a year – as the number of inpatients jumped to nearly 400, their highest since the end of summer.

Consumers can file a complaint at dir.ct.gov/ag/complaint/

Zach Murdock can be contacted at [email protected].

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